Getting Started

When is the website available?

The website is available 24 hours a day, 7 days a week — whatever time is most convenient for you! However, the system is taken off-line for routine maintenance from 11:00 p.m. Central Time Sunday until 2:00 a.m. Central Time Monday. The Credit Limit Increase feature for our credit cards is also not available from 7:00 p.m. to 7:30 p.m. Central Time daily.

What are your customer service hours for online banking?

We are available to assist you 24 hours a day, 7 days a week for your online banking questions.

How much does the website cost?

The website is FREE! Once you enroll, you'll have unlimited access to your account at no cost.

Can I have more than one account enrolled in this website?

Once you have enrolled one account, you can add additional accounts using the Add Online Account feature in the Account Services section. Then you will be able to use the same User ID and Password to view information about all of your accounts.

How current is the information I can view with this website?

Using the Account Detail feature of the website will give you the most current balance available, including any recent transactions/purchases.

What if I forget my User ID or Password?

Just select Forgot ID/Password from the website home page. You will be prompted to provide your identification information (User ID or Email Address, and First Name, Middle Initial and Last Name). An email containing a one-time authentication code will be sent to the email provided when you enrolled. The one-time authentication code must be input correctly. Next, a security question will need to be answered correctly. The Password Reset page will then appear with your User ID and a prompt for a new password. You may also Contact Us, 24 hours a day, 7 days a week.

What if I want to change my User ID once I've registered?

Your User ID can be changed anytime. Select the "Change User ID" link within the Login section. User IDs are not case-sensitive and must contain 8-20 characters (alpha or numeric). It is important to create a password that is secure yet easy to remember. For more secure passwords, avoid using common words, family names or birth dates.

How do I change my password?

Click the "Change Password" link once you are logged in to your account.

What are your password security requirements?

It is important to create a password that is secure yet easy to remember. For more secure passwords, avoid using common words, family names, phone numbers or birth dates. The use of varied characters such as numbers, capital letters and lower case letters will increase the strength of your password. Passwords must be an 8-20 letter and number combination containing upper and lower case letters with no special characters or spaces. Our Password Strength Meter assists you in creating a more secure password for your online account. As you type, the Password Strength Meter will display the strength level of your password: Weak, Moderate or Strong. Your password must meet the Moderate or Strong level to be accepted for online account access.

If I share an account with someone else, do we both need to enroll or can we share an account?

It is recommended that each user provide a unique, valid email address, User ID, and password to take full advantage of the customized options available through online banking, including personalized account set-up, alerts, and paperless statement preferences.

Who do I call if I need help with my service?

If you have questions concerning our online services, Contact us

What is an online profile?

An online profile contains information associated with your individual User ID. Your online profile includes your name, email address and other contact information and is used to identify you when you login as well as to contact you when you send a request to our Online Specialists.

How do I update my profile?

Once you log in to your account, select the Profile tab. From here, you have the ability to update your email addresses, physical address, phone numbers, mailing address, account preference and security profile (log in) information. Account updates can be made through the Update Email Addresses, Update Address/Phone, and Update Account Preferences sections. Changes made in the Update Security Profile section only impact your log in security profile. You can update your personal image, personal message, security questions, and the email where login notifications are sent. Remember, Security Profile changes do NOT impact your account information.

Why is a mobile number requested?

This is not a required field and is simply being collected in the event we wish to use this information in the future to provide mobile texting as an option for communicating with our customers.

What if I don’t have an email address?

Our enhanced security system requires that each User ID have its own email address in order to self-service your account, including being able to reset your own password without calling Customer Service. A number of websites offer free resources for email addresses. Business customers will need to continue to call Customer Service for password resets.

Does the email address I provide need to be the same as the email address I use for my eStatements (paperless statements)?

No, but it can be. Any valid email address may be used for receiving eStatements. We will use only the email address you provide us for online access when contacting you specifically about online profile access information (i.e., change password, forgot User ID/password).

What if I share my email address with another member of my family?

It is recommended that each user provide a unique, valid email address, User ID, and password to take full advantage of the customized options available through online banking, including personalized account set-up, alerts, and paperless statement preferences.

What if I enter my email address incorrectly during the registration process?

You may update your email at any time if you wish to receive login notifications at a new address. Click on the "Manage Security Profile" link in the Login section once you have logged in and follow the instructions.