You will only need to enter a code once per device. Since the code requirement is driven by both your IP address and the cookies on an individual device or browser, you may be prompted to enter a new code if you switch devices or browsers, clear your cookies (either manually or automatically through device settings), or change your IP address (typically by logging into another WiFi or cellular network).
Yes. You’ll still be able to use your biometrics to log in to Mobile Banking. You won’t be prompted to set-up this new 2-step process until you enter your username and password again (logging in to our desktop site, or getting a new phone for example).
You only have to complete one of the two-step authentication options (voice, text, or email). If you’d like to add an additional factor in the future – navigate to the “Profile” tab and under “Security Information” click “Reset Authentication”. You will be prompted to set up new options upon your next login.
Two-Step Authentication is an extra layer of protection to ensure security of your online account. Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your personal information.
Text Message – A code is received via Text Message to authenticate
User will enter their mobile phone number to send the code to. The code is sent to their mobile phone. The code is then typed in the enter code field and select verify.
Voice Call – The customer will receive a call with the code provided in voice
User will enter the phone number to have the voice code sent to. The voice call is as follows: "Hello, thank you for using our phone verifications system. Your codes is 78113. Once again, your code is 78113. Good Bye."
Your first step will be logging into your account with your username and password.
The second step will require you to enter a code which will be given to you via text message, phone call or email.
The first time you login to your account after the update you will be able to customize how you receive your secure code. You will also be able to change your preference at any time through your account.
Once you authenticate a device, you will not be prompted to authenticate that device again unless there is a possible IP change or clearing of cookies.
This update increases our already robust security defense for your digital accounts. Our Information Security team is constantly testing and evaluating how to keep your accounts the safest and most secure possible. This update will do just that – help keep your accounts as safe as possible.
If you have five unsuccessful login attempts, you will be locked out. Please call Customer Care for assistance. You will be required to provide additional verification by phone. Customer Care can also assist if you have forgotten your User ID.
For your account security, shared User IDs are not permitted by the online and mobile account management platforms. Creating a unique User ID for each person is quick and simple. Visit online banking to learn more.
If you forgot your password, you can reset it by clicking the “Forgot Password?” link on the log-in box of the website or mobile app. An email will be sent to your email address on file with a link to reset your password. The email link will expire within one hour.
The two numbers used to send security code messages are 228-402 and 658-21. If these numbers were blocked by accident then you will need to unblock these numbers in order to receive your security code. Follow the directions below to troubleshoot.
Tap or search for Phone and open it.
Once Phone is open, tap the Menu button (located in the upper-right corner), then tap Settings.
From the Phone app Settings menu, locate and tap Call blocking from the list of options.
The Blocked numbers screen contains the list of numbers you blocked.
You then click the minus sign to the right and then it will allow that number.
Open Settings > Phone App
Tap Blocked Contacts or for older iOS, Call Blocking & Identification to open your blocked contacts list.
Select Edit in the upper-right corner and press the minus sign next to the numberor email you want to unblock.