Our credit department reviews and approves all requests for additional cards. Upon approval the additional card will be sent. The delivery times will vary depending on your location. However, most cards will be received within 10-14 business days of the original request.
Yes, Visa® and Mastercard® Credit Cards can be temporarily turned off. The card lock/unlock feature provides convenient, self-service control of your account if you have temporarily misplaced your credit card or if, for a limited period of time, you want to prevent yourself from using your credit card or prevent an authorized credit card user from using their credit card.
When I lock/unlock my card, when will the change take effect?
What happens when I lock my card?
We will send you a confirmation email when the card is locked or unlocked.
We will send an email notification if a declined transaction occurs as a result of the card being locked.
Locking your card will prevent it from being used for new purchases, ATM withdrawals, cash advances, and online purchases from merchants that have the card on file.
To avoid service interruptions, locking your card will not stop recurring transactions (such as subscriptions and gym memberships) that the merchant designates as recurring transactions. Please note that we do not control how merchants choose to designate these transactions. Incoming balance transfers will still be processed.
If you’ve added your Visa® card to a digital wallet, you can still make digital wallet purchases in stores, merchant apps, and online while your card is locked.
If you've added your Mastercard® credit cards to a digital wallet, locking your card will prevent it from being used for digital wallet purchases in stores, merchant apps, and online.
When using our lock/unlock service, please communicate with other users on your account as the setting changes you make will apply to all cards with the same account number.
What if the lock/unlock feature is not available on my card?
The lock/unlock feature is only available to owners on the account. If you don’t see the lock/unlock control, you don’t have access permissions to use this feature.
What happens when someone tries to use my card when it’s locked?
We will send you an email letting you know that a transaction has been declined. If there are other users on your account, please let them know if you have locked your card because they won’t be able to use their card while it is locked.
What should I do if I see a fraudulent charge on my card?
If you lose your card, Contact Us immediately. We'll block your account and issue you a replacement card. In an emergency situation, such as when you're traveling, we'll get you a temporary replacement card within 24 hours.
Yes. You can use your credit card at any PLUS System or NETS ATM - 24 hours a day, 7 days a week. All you need is your card and Personal Identification Number (PIN) - the secret code that lets you access your account from an ATM.
Please Note: Applicable fees may apply. This feature may not be available on some credit card accounts.
A joint cardmember receives a card in his or her name and has the same privileges as the primary cardmember. He or she will also share full responsibility and liability for the account. Adding a joint cardmember to the account is subject to credit review, including a credit report in the name of the person to be added. A joint cardmember must be at least 18 years of age.
Please note: Joint cardmembers may not be available on some credit card accounts.
The family member must first be added to your account as an authorized user. Requests to add a family member or other persons to your account as an authorized user can be requested online by selecting Update Authorized Users from the Account Services link on the left navigation menu on the Accounts tab. All requests for additional cards will be reviewed for approval by our credit department.
You will need to enroll or log in to your online account to view your statements online. Select View Statements and the statement you would like to view. You may also view your account Year End Summary, if available.
Credit card statements are available to view for up to seven years online. You can request a copy of past statements within the Service Requests tab. Any transactions posted to your credit card account since the last statement will also be available.
When you sign up for paperless statements, you are opting to no longer receive a paper statement via mail. You have access to view your account statement in your online account. An email notification will be sent to you each month when your statement is available to view online.
No, when you sign up for paperless statements you will not receive a paper statement in the mail. If you would like to continue to receive your paper statement, and you would also like to receive an email notifying you when your new account information is available to view online, you can sign up for the Statement Information Available email alert in the Account Alerts section of the site.
We do not send your actual statement through email, instead we send you an email notification that your paperless statements are available to view online. You must then log in to our secure website to view your statement.
To sign up for paperless statements, select the Enroll in Paperless Statements link from the left navigation menu on the Accounts tab. Once you select the account and specify the email address to which you would like your paperless statements sent, you will begin receiving paperless statements with your next statement cycle.
We make it simple for you to make a one-time payment online from any device. Just enroll online or log in and select Payments and Transfers. You may also enroll in AutoPay to make sure your payment is made on the due date or a date of your choice that works for you as long as your payment is made on time. If you prefer not to make a payment online, you may send your payment to us by mail or by phone. Visit our Contact Us center to find where to send your payment, or to contact a 24/7 representative.
You can pay your credit card bill online free of charge up to 30 days in advance. Credit card payments are posted to your account on the same day if they're submitted before 5:00 p.m. CT. Payments made after 5:00 p.m. CT but before 11:59 p.m. CT, will be processed the next business day. You will receive credit for the date of the payment.
Please provide the following information to the bank making the transfer:
Our bank name and address: Cardmember Services Payment Processing 1620 Dodge Street Omaha NE 68197
Our bank phone number: 1-800-688-7070
Our ABA routing number: 104000016
Your name as it appears on your card
Your credit card number
The wire transfer must be received prior to 5:00 p.m. Central Time to post to your credit card account the same day. Payments received after 5:00 p.m. Central Time or on a weekend/holiday will be applied to your account on the next business day.
Credit card payments are posted to your account on the same day if they're submitted before 5:00 p.m. CT. Payments made after 5:00 p.m. CT but before 11:59 p.m. CT, will be processed the next business day. You will receive credit for the date of the payment.
Yes. You may delete or change a current pending payment prior to 5:00 p.m. Central Time on the day the payment will post. After 5:00 p.m. Central Time, payments posting that night cannot be changed or deleted.