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Changes to login process effective 8/5/20.

New 2-step authentication to enhance account security.

Protecting What Matters Most

We have added 2-step authentication to your account as part of our ongoing commitment to your account security. Beginning August 5, 2020, logging in to your account will require an additional verification step.


Once you enter your User ID and Password, you will select your preferred method for receiving an authentication code. You will have the option to choose either a text message, a voice call or an email.

Once you select the method of authentication, you will see another screen asking for the phone number to send the code via either SMS text or voice call. Or you can select to send the code to your Security Profile email address. (Please see the Q& A section below for information on how to confirm or update your Security Profile email address.)

SMS Text Sample

You will receive an authentication code via the method you chose to complete your login. Enter the code in the box and select “Verify” as shown below.

SMS Text Sample

You will be sent a confirmation page indicating the method you have selected. You can choose to setup an additional option for authentication or simply select “Finish” to complete the setup process.

After the initial setup, you will be prompted to enter an authentication code once a week during login, which will be sent to you via the method you selected.

Q & A

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