Far too much fraudulent activity occurs on the Internet. But you can still conduct business safely online. You just need to have the information that will allow you to protect yourself.
We also want you to be able to recognize an authentic email from us. If it's really from us, you should recognize the following:
- We will always display your first and last name, with the last four digits of your account number, in each email that comes from us.
- Customer Service emails are from firstname.lastname@example.org
- Online Service emails; Paperless Statements, Account Alerts, etc. are from First Bankcard[eService@online.fnni.com]
- Product information emails are from First Bankcard [email@example.com]
If you receive an email that does not have this information, please inform us immediately. You can report this fradulent email using our Report Internet Fraud Form or email us at firstname.lastname@example.org.
In general, you can enhance the safety of your email experience by heeding the following suggestions:
- Review your email service provider's Security Statement. Be cautious about sharing personal information through email.
- Do not open suspicious attachments. They may contain viruses. Delete any unwanted email.
- If you are using a public computer, close the email program and Internet browser you are using before you leave.
- We will never ask for you to verify an account number, password, PIN (personal Identification number) or Social Security number within an email. If you get such a request that purports to be from us, let us know immediately.
- It is strongly recommended you not email confidential information (such as Social Security numbers, account numbers, mother's maiden name, annual income, source of income, etc.). If you have questions regarding your accounts, Contact Us.
Types of Email Fraud:
- Phishing occurs when a consumer receives an email falsely claiming to be a legitimate company in an attempt to obtain personal information, such as account numbers, personal identification numbers (PIN), Social Security numbers, passwords, or other sensitive information. If you receive an email that appears to be from us, which you suspect is fraudulent and does not meet the guidelines above, please fill out a Report Internet Fraud Form or email us at email@example.com.
- Avoid opening emails when you do not know the sender. Spamming occurs when an unsolicited email is sent in bulk to a large group of consumers. It is recommended that you delete them immediately. By opening the email, you risk the possibility that it may contain a virus and will also result in an increase in unsolicited emails. To ensure delivery of our emails to your inbox, please add the email addresses above to your address book.