Select the categorized tabs below to help you find answers to common business credit card account questions. If at any time you can’t find what you’re looking for, contact us in a variety of ways utilizing our Contact Us Center.
Yes. If you need a new or replacement card, your company's Administrator may request it in the Customer Service requests section of the site. If your card has been lost or stolen, call us immediately at 1-800-477-4941.
Our credit department reviews and approves all requests for additional cards. Upon approval the additional card will be sent. The delivery times will vary depending on your location. Cards will be mailed out within 48 hours from the date of the request.
If you lose your card call us immediately at 1-800-477-4941 for assistance. If you are calling from outside the U.S., call us collect at 1-402-346-1553. We'll block your account and issue you a replacement card. In an emergency situation, such as when you're traveling, we'll get you a temporary replacement card within 24 hours.
Yes. As the Administrator, you can decide not only what accounts you want to give your Users access to, but also what permissions* they have on each of those accounts. A User can be set up with all or any of these permissions, as needed.
*Permissions would include the ability to view accounts, make payments, view account information, or even add, change or delete Users.
As the Administrator, you can update a User's access at any time by going to the Managing Online Access section. First, select the User and then you can modify their profile information or credit card account access.
Yes, if your company's Administrator has given you payment access, you can schedule credit card payments at your convenience 24 hours a day. You can pay your company credit card accounts online from a checking or savings account.
Credit card payments are posted to your account on the same day if they're submitted before 5:00 p.m. CT. Payments made after 5:00 p.m. CT but before 11:59 p.m. CT, will be processed the next business day. You will receive credit for the date of the payment.
You can cancel scheduled payments that are pending on your company credit card accounts or make changes to the amount, payment date, and bank account information up to 5:00 p.m. CT on the payment date indicated.
You cannot currently make an online payment for your company credit card accounts that are on AutoPay. If you would like to have your accounts removed from AutoPay or need more information, call an Online Representative at 1-800-853-9586, between 7:00 a.m. and 7:00 p.m. CT, Monday through Friday for assistance.
Provide the following information to the bank making the transfer:
Our bank name: First Bankcard
Bank phone number: 1-800-853-9586
Our ABA routing number: 104000016
Your name as it appears on your card.
Your credit card number.
The wire transfer must be received prior to 5:00 p.m. CT to post to your credit card account the same day. Payments received after 5:00 p.m. CT or on a weekend/holiday will be applied to your account on the next business day.
To enroll online, simply fill out the online enrollment form. We require the business owner or company authorized officer to authorize the enrollment. Once enrolled, this person can then set up additional Users as needed.
Once you complete and submit the online enrollment form, enrollment paperwork is generated. This paperwork contains information regarding the companies you have requested to be set up online and the user information for the Administrator requesting online access. Please print this enrollment paperwork and obtain authorized signatures in the areas indicated on the form. You can either mail or fax the completed paperwork to us. Our Online Representatives will process the enrollment for you. You will receive a response from us (via the preferred method of notification you chose) in two to three business days to let you know the enrollment is complete, or if we need any additional information. When you are notified of your completed enrollment, you may start using this website.
Note: If you experience a problem while printing the enrollment paperwork or if you do not have a printer to print the form, call an Online Representative at 1-800-853-9586.
No. Once your enrollment is complete and you have been granted access to the site, as an Administrator, you have the ability to add as many Users as you want. You can even decide what accounts and permissions you want to give to each of your additional Users.
You can enroll your company's business credit card account and at that time, you can also enroll the individual cardholder's accounts, belonging to the company. You will need your company's unique Tax ID to enroll.
If you have rewards points, you can redeem your Rewards Card points online. Simply log in to your business credit card account and click on the Rewards banner found on the Account Detail screen. You can also call the Rewards Service Center to place your redemption.
Our mobile security uses the same high standards we use in our online services. It is designed to provide for a secure exchange of information with our customers. We utilize multiple security protocols such as firewalls, data encryption and customer authentication techniques. Account information is never stored on your phone.
Log In to your online account and go to the Online Message Center located under the “Services” tab on the top navigation. If you do not see a message topic that closely aligns with your question, you can choose to send a message to customer service using the “Other” category.
You can view your sent and received messages from the Inbox within Online Message Center. Sent and received messages will be date/time stamped in the Last Update (CT) column. Your message and all related messages are contained in one message chain. When viewing a specific message, the most recent update to the message chain will appear first. All previous messages will appear when you click on the + beside Message Chain.
Each time you receive a new message, an email will be sent to your personal email address notifying you of the new message. Log in to your online account and click on the “Services” to access the Online Message Center where you will see your Inbox.
It is our goal to respond to all messages within a reasonable amount of time. If you haven't received a reply within 2 business days, please resend the message or call a customer service representative.
To update your email address, Log In to you online account and select the “Profile” tab located on the top navigation. From there, select your account and click on the “email address” tab to view and edit your email address.
An online profile contains information associated with your individual User ID. Your online profile will include your name, business mailing address and contact information. This is the address and contact information that will be used to contact you when you send in a request to our Online Representatives.
No. The online profile address information is associated only with your individual User ID. Changing this will not affect the address associated with your business credit card account. To change your account information, call an Online Representative at 1-800-853-9586 between 7:00 a.m. and 7:00 p.m. CT Monday through Friday.
Account Alerts is a free service that delivers email alerts notifying you when important events occur on your accounts. You can sign up to receive emails when your statement information is available to view online, when your payments are due, when your payments have posted and more. Just select the alerts that are right for you.
Signing up for Account Alerts is simple. All you need is an account that is enrolled online and a valid email address. Click on the Enroll in Account Alerts link on the left navigation menu of the Accounts tab. In 3 easy steps you'll be managing your accounts with greater ease.
You may choose to receive any or all of the Account Alerts offered to help you manage your credit card account. Account Alerts include Daily Balance, Statement Information Available, Payment Due, Pending Credit Card Payment, Payment Posted, Payment Not Posted, Nearing Credit Limit, Credit Limit Exceeded, Credit Posted and Purchase Exceeds Set Amount.
We are the credit card issuer that has partnered with your bank or favorite brand to offer you quality credit card products and superior services to help you use and manage your credit card account. In order to serve you, we will be sending you appropriate regulatory, marketing and servicing communications from First Bankcard in the form of emails, direct mail and other channels.