Contact Us


Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

Customer Service Inquiries: 1-888-295-5540
Report a Lost or Stolen Card: 1-888-295-5540
User ID/Password Help or Technical Assistance: 1-888-467-2217
Hearing Impaired Customers with TDD Equipment: 1-402-602-8264
Request Cardmember Agreement: 1-888-295-5540


You can contact us by mailing correspondence to one of the following addresses:

For credit card payments:

Bankcard Payment Processing
PO Box 2557
Omaha, NE 68103-2557

For all other correspondence and payments:

First Bankcard
C/O First National Bank of Omaha
P.O. Box 2340
Omaha, NE 68103