Contact Us


Check out our Frequently Asked Questions to find the answers to some common questions.


Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

  • Credit Card Customer Service 888-295-5540
  • Report Lost or Stolen Credit Card 800-444-6938
  • User ID/Password Help or Technical Assistance 888-467-2217
  • Hearing Impaired Customers with TDD Equipment 855-827-9660
  • Request Cardmember Agreement 888-295-5540


You can contact us by mailing correspondence to one of the following addresses:

For credit card payments:

  • Bankcard Payment Processing
    P.O. Box 2557
    Omaha, NE 68103-2557

For all other correspondence and payments:

  • FNBO C/O First National Bank of Omaha P.O. Box 2340 Omaha, NE 68103

Accessibility Policy

FNBO is committed to facilitating the accessibility of its websites for all people with disabilities. Through our website redesign, we will be implementing relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as our web accessibility standard. Our efforts are ongoing and we welcome feedback; comments and concerns should be sent to or 888-978-5296.